Technology is massively disrupting the face of businesses today and staying ahead of the game is becoming arduous than never before. As customer expectations are outpacing day by day, the retailers are finding themselves totally perplexed in the competitive marketplace. Advancements in technology can allow businesses in the retail sector to attract new customers as well as retain the old ones. With personalization and user engagement playing a crucial role in this business, few retailers have started investing in chatbot development and its time for the others to fit in the space too.
Originally published at www.oodlestechnologies.com.
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